Privacy Policy

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to data@xclusiveoccasions.com.

Complaints

When we receive a complaint, we record all the information you have given to us. We use that information to acknowledge the compliment or resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify anyone

Changes to the privacy policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. This policy was last updated on 19/05/2024.

Google Analytics

We may use software embedded in our website to collect information about pages you view, how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not associate such information with an identifiable person.

For more information on the handling of user data at Google Analytics, see the Google Privacy Policy.

How to control cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Necessary cookies are automatically set when you visit our website. Other non-necessary cookies are deactivated and will only be dropped if you give your prior consent. You may continue with only these necessary cookies by clicking “Continue with necessary cookies only” in the cookie banner. Alternatively, you can consent to all non-necessary cookies by pressing the button "Accept all cookies" in the cookie banner. In addition, you may select the different cookie categories individually by changing the respective toggles on the cookie preference page in the cookie banner. Your settings will be saved accordingly.

Most web browsers allow a certain control of many cookies over the browser settings. You can learn more about cookies and how to control them by clicking here.

Please note, however, that by blocking or deleting cookies used on the Site or Applications, you may not be able to take full advantage of the Site or Applications (as the case may be).

Cookies

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies which allow you to have a better experience using our website.

Your rights

In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you:

To be provided with a copy of your personal data held by us
To request the rectification or erasure of your personal data held by us
Refuse to provide and – without impact to data processing activities that have taken place before such withdrawal or to any other existing legal justification of the processing activity in question – withdraw your consent at any time
To require to not be subject to any automated decision making which produce legal effects on you or affect you with similar significance
To request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example)
To request that your data be transferred to a third party in a structured and machine-readable format
To take legal actions as well as to lodge a complaint before the competent data protection regulators

Should you wish to exercise any of these rights, raise a query about this policy, or amend your preferences, please contact us at data@xclusiveoccasions.com.

Where we store your personal data

All information you provide to us is stored securely. We retain personal data until you decide to unsubscribe. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

Security

While we have implemented encryption to ensure secure transmission of your personal information, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, you are always welcome to contact us via alternative means, such as by telephone.

We will aim to protect against the loss, misuse, and alteration of personal information under our control. Whilst we cannot ensure or guarantee that loss, misuse, or alteration of information will never occur, we use all reasonable efforts to prevent it.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Where do we get your data from

We get your data from the details you provide us through:

Completing website forms
Emails between us
Any calls we have
Requests for further information

The information you enter is encrypted and is sent to us directly by email. Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply. Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by emailing us data@xclusiveoccasions.com.

How we use your data

We will primarily use the information you give to us to:

Respond to your questions/requests
Provide you with information
Provide you with services
Fulfill any legal obligations

We may also use the information you give us to:

Send you marketing and promotional offers
Allow third party vendors and suppliers to contact you

Your information will never be shared or used for marketing purposes without your direct consent.

Your personal data

We comply with the guidance provided by the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data - first name, last name, date of birth and gender
Contact Data - home address, email address and telephone number
Financial Data - bank account and payment card details
Transaction Data - details about payments to and from you and other details of products and services you have purchased from us
Technical Data - this includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website
Usage Data - information about how you use our website, products and services
Marketing and Communications Data - this includes your preferences to receiving marketing from us and our third parties and your communication preferences

Introduction

This is the privacy policy for Xclusive Occasions (“we”, “us” and “our”). We are committed to protecting your privacy both online and offline. We appreciate that you expect the personal information you provide to us to be treated legally and fairly and here we explain how we collect information, what we do with it and what controls you have.

This privacy policy is set out for your information about how Xclusive Occasions uses, protects and safeguards the information you provide to us both using our website and contacting us offline. It covers all our interactions with our customers, business partners and anyone who is not an employee or contractor of Xclusive Occasions. This policy covers how we collect and process personal data via www.xclusiveoccasions.com (“Site”) and the cookies we apply and use on our Site. It also applies to how we process personal data generally in our business.

For the purposes of European and UK data protection law, (the “Data Protection Law”), the data controller is Jai Shah.

If you have any queries about this Privacy Policy or how we collect, store or use your data, please contact our Data Protection Officer by email at data@xclusiveoccasions.com.